Customer Service Representative -Producer Services

We are offering a permanent employment opportunity for a Customer Service Representative in Phoenix, Arizona. This role is critical in addressing customer service concerns, inquiries, and activities. The successful candidate will be the first point of contact for customers, responsible for retention and selling the value of our products and services. Responsibilities• Act as the first point of contact, addressing customer service concerns, inquiries, and activities.• Sell the value and retain policyholders, promoting our products and services.• Manage customer interactions via inbound and outbound calls, assisting those who wish to cancel their existing insurance coverage by reviewing products benefits and resolving service and claims issues.• Assist in the collection of current and past due premiums and provide support to additional call domains such as claim inquiry, policyholder/policy administration, billing/payments or agent servicing as needed.• Independently service 90% of calls using the tools and resources acquired in training and continued experience.• Collect, document, and enter data from and into multiple applications, ensuring accurate records.• Set expectations and provide instructions for policyholders, ensuring a positive customer experience.• Consistently meet or exceed expectations for departmental standards related to quality, average handle time, auxiliary time after call work, and other KPIs.• Exhibit and practice the organization’s common purposes and shared traits, contributing to a positive work environment.• Understand organizational objectives, support process improvements, and provide feedback to leadership.• Execute other duties as assigned, demonstrating flexibility and adaptability.