Customer Service, Medical Receptionist, Remote-USA - job 1 of 3

About the position

The Customer Service Medical Receptionist position at Sutter Health is a vital role that involves receiving incoming inquiries and service requests from a diverse range of stakeholders, including patients, employees, providers, and vendors. This position is primarily remote, allowing for flexibility while ensuring that high standards of customer service and quality are maintained. The successful candidate will respond to inquiries via various channels such as phone, email, and web portals, providing accurate and timely information to enhance customer satisfaction. As part of a collaborative team, the Medical Receptionist will work closely with service delivery teams to establish and maintain strong relationships with customers. This role is essential in identifying additional ways to serve customers and ensuring their needs are met effectively. The position also emphasizes the importance of continuous improvement in business processes and services, fostering an environment where feedback and innovation are welcomed. Adherence to local, state, and federal regulations, as well as company policies and procedures, is crucial to ensure the privacy and safety of both employee and patient information. Candidates must be residents of specific states to be eligible for this position, and they must meet the minimum internet speed requirements for a work-from-home setup. The role requires a high school diploma or GED and at least one year of relevant experience in customer service or related fields, with a preference for candidates with medical or healthcare experience. Strong communication skills, time management, and the ability to work independently while also being a team player are essential for success in this role.

Responsibilities
? Receive incoming inquiries and service requests from patients, employees, providers, and vendors via phone, email, and web portal.
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? Respond to inquiries with accurate and timely information while adhering to customer service and quality standards.
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? Establish and maintain strong, collaborative relationships with customers to enhance service delivery and satisfaction.
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? Support one or more service delivery teams in achieving departmental and corporate objectives.
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? Foster an environment of continuous improvement in business processes and services.
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? Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety of employee and patient information.

Requirements
? High School Diploma or General Education Diploma (GED).
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? 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience.
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? 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
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? Ability to work with and maintain confidential information.
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? Strong written and verbal communication skills to explain sensitive information clearly and professionally.

Nice-to-haves
? Medical/Healthcare experience is preferred.
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? Knowledge of processes within Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing.

Benefits
? Comprehensive benefits package including health insurance, dental insurance, and vision insurance.
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? Paid time off and holidays.
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? 401k retirement plan options.
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? Flexible scheduling options for work-life balance.