Customer Service Center Manager

Job Summary

A company is looking for a Manager/Sr. Manager, Customer Service Center, Digital Banking.

Key Responsibilities

• Lead and develop teams within the Customer Service Center while maintaining high service standards and achieving KPIs
• Utilize a data-driven approach to monitor performance and provide coaching and feedback
• Foster interdepartmental relationships and assist in the development of future Customer Service Center strategies

Required Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred
• 5-7 years of consumer banking and call center experience required
• 5+ years of supervisory experience required for the Manager position; 10+ years for the Sr. Manager position
• Strong leadership skills and comfort with technology are essential
• Proficiency in Microsoft Office tools and an understanding of call center processes are required