Customer Service Broker Associate

Job Summary

A company is looking for a Customer Service (Broker Experience Associate).

Key Responsibilities

• Respond to broker inquiries via email and phone in a professional and timely manner
• Process refunds or credits and manage seller payments
• Mitigate issues between buyers and sellers and assist with venue mapping corrections

Required Qualifications

• Must be located in Tennessee, Texas, or Oregon
• Minimum of 1+ years of customer service, sales, or client relations experience
• Bachelor's degree preferred
• Live event ticketing software knowledge preferred
• Proficient using Zendesk (or similar software) and G-Suite Excel