Customer Service Agent

Department: Regional Campuses – Freedom Aquatic &
Fitness Center

Classification: GMU Worker

Job Category: Part-Time / Hourly Wage

Job Type: Part-Time

Work Schedule: Varies
• Option 1: Early weekday morning shifts (4:45-10am)
• Option 2: Evening weekday shifts, Monday – Thursday
(typically either 4-8pm or 4-9pm or 4-10pm), and/or Fridays
(4-8pm)
• Option 3: Weekend shifts, Saturdays (8am-2pm or 2-8pm)
and Sundays (8am-1pm or 1-6pm)

Please be explicit about which option(s) 1, 2, or 3 interest
you

Location: Manassas, VA / Sci-Tech campus

Workplace Type: On Site Required

Salary: Up to $14/hour, commensurate with experience

Criminal Background Check: Yes

About the Department:

The Freedom Aquatic & Fitness Center opened in September 1999
and is one of the largest facilities of its type in Northern
Virginia. Located on the Science and Technology campus in Prince
William county of George Mason University, the 110,000 square foot
facility features a 50-meter competition pool, leisure pool,
whirlpool, locker facilities and family locker rooms, gymnasium
with two practice courts, cardiovascular and strength training
equipment, group fitness, mind/body and spin studios, three
racquetball/activity courts, community room and classroom, and
outdoor field and sand volleyball court.

About the Position:

Customer Service Agents (CSAs) comprise the nucleus of the Freedom
Center’s Customer Service Department – more commonly called the
front desk. In this role, CSAs are expected to greet and check-in
members, be knowledgeable of and proficient in explaining and
processing membership and program registration requests, scheduling
Group-X classes and on-site wellness scheduling/check-in, and be
familiar with and communicate effectively about every other
department and function at the Freedom Center in order to direct
members and guests to those who can answer their questions more
completely if there’s additional interest. Being the single primary
revenue source for the Freedom Center, training in and membership
processing and competency, preferably through Fusion, is
paramount.

Responsibilities:

Customer Service Agents are expected to greet and check-in members,
be knowledgeable of and proficient in explaining and processing
membership and program registration requests, scheduling classes
and swim-lane reservations, along with on-site childcare
scheduling/check-in, and be familiar with and communicate
effectively about every other department and function at the
Freedom Center in order to direct members and guests to those who
can answer their questions more completely if there’s additional
interest.

Required Qualifications:
• Previous customer service, cash-handling, and computer/database
experience;
• Effective verbal and listening skills;
• Ability to communicate respectfully and effectively with a very
diverse and multicultural community population;
• Ability to act with tact and courtesy;
• Demonstrated ability to multitask;
• Ability to work up to the University-mandated ceiling of 29
hours per week if needed, with daytime/evening shift employees
willing to work alternating weekend shifts; and
• Must possess or be able to obtain CPR and First Aid
certifications within 90 days of hire.

Preferred Qualifications:
• Previous sales experience.

Instructions to Applicants:

For full consideration, applicants must apply for the the
Customer Service Agent at https://jobs.gmu.edu/. Complete and submit the online
application to include three professional references with contact
information, and provide a resume for review.

Posting Open Date: May 1, 2025

For Full Consideration, Apply by: May 30, 2025

Open Until Filled?: Yes

Mason Ad Statement

Mason is currently the largest and most diverse university in
Virginia with students and faculty from all 50 states and over 135
countries studying in over 200 degree programs at campuses in
Arlington, Fairfax and Prince William, as well as at learning
locations across the commonwealth. Rooted in Mason’s diversity is a
campus culture that is both rewarding and exciting, work that is
meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at
our current opportunities and catch some Mason spirit at
jobs.gmu.edu/!

George Mason University, Where Innovation is Tradition.

Equity Statement

George Mason University is an equal opportunity/affirmative action
employer, committed to promoting inclusion and equity in its
community. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability or
veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at