Customer Service Agent – Call Center - job 1 of 3

Description:
• We are seeking skilled and service-minded individuals to join our team as Customer Service Agents.
• In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
• This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace.
• A multi-step onboarding and client certification process is required before servicing can begin.
• Responsibilities include answering inbound calls and assist customers with questions, concerns, or product/service issues.

Requirements:
• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Ability to follow detailed instructions and meet performance standards
• Prior customer service or call center experience is a plus
• Spanish language skills are a bonus

Benefits:
• Remote position – no commute
• Paid training (after client certification)
• Flexible schedule options
• Paid time off
• Career advancement opportunities
• Access to telehealth benefits