Customer Service Advocate - NM

Job Summary

A company is looking for a Customer Service Advocate - Remote in NM.

Key Responsibilities

• Respond to and resolve customer inquiries regarding health benefits, eligibility, and claims
• Educate customers on consumer-driven health care topics and assist with selecting benefit plans
• Support customers in navigating digital self-service tools and connect them with care providers

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 2+ years of customer service or relevant experience
• Experience with Windows PCs and ability to navigate complex computer systems
• Ability to work full-time, Monday - Friday between 9:30am - 6:00pm CST, with flexibility for occasional overtime