Customer Insight Manager

Job Summary

A company is looking for a Customer Insight Manager to turn complex product and usage data into actionable insights for customer engagement and support.

Key Responsibilities

• Deliver strategic insights into customer behavior to shape decisions across various teams
• Build and maintain predictive dashboards to identify customer needs and support areas
• Lead experiments to measure the effectiveness of strategies for customer engagement

Required Qualifications

• 5+ years of experience in data analytics, preferably in a SaaS or technology environment
• Master's degree in data science, analytics, or behavioral science
• Experience analyzing product adoption and customer engagement
• Proficiency in SQL, Python, R, or similar, along with visualization tools like Qlik, Tableau, or Power BI
• Familiarity with data warehouse technologies like Snowflake