Technical Implementation Manager

Job Summary

A company is looking for a Technical Implementation Manager to drive the deployment and scaling of their software solutions in the defense sector.

Key Responsibilities

• Manage the transition from Sales to Technical Onboarding, ensuring strong customer relationships and knowledge transfer
• Collaborate with various teams to design and improve onboarding processes
• Document the onboarding journey, including project updates and status tracking

Required Qualifications

• 2-4 years of experience in a customer-facing onboarding, implementation, or solutions role within a SaaS or cybersecurity-focused organization
• Familiarity with federal or defense sector customers and compliance frameworks (e.g., FedRAMP, IL5, CMMC)
• Working knowledge of API integrations and cloud infrastructure (AWS, Azure)
• Experience documenting technical processes in knowledge bases
• Certification in customer success, project management, or cybersecurity is a plus