Customer Implementation Manager - job 1 of 2

Job Summary

A company is looking for a Customer Implementation Manager to lead implementations of their Clinical Intelligence Health platform.

Key Responsibilities:

• Oversee the full implementation lifecycle for new customers and platform expansions, ensuring timely delivery and high customer satisfaction
• Serve as the primary project manager on implementation initiatives, managing scope, timeline, risks, and stakeholder communication
• Collaborate with various teams to ensure alignment throughout the implementation lifecycle and troubleshoot technical issues in real-time

Required Qualifications:

• Bachelor's degree from a four-year college or university, preferably in Health Administration, Computer Science, Information Systems, or Business
• 3-5+ years of experience in SaaS or healthcare IT implementations, including customer-facing roles
• Proven ability to lead cross-functional teams through requirements gathering and implementation planning
• Strong understanding of healthcare integration standards such as HL7, FHIR, and RESTful APIs
• Experience integrating with leading EHR systems like Epic, Cerner, or athenahealth