Call Center Agent - job 2 of 2

Job Summary

A company is looking for a Call Center Agent to deliver on their commitment to serve patients.

Key Responsibilities

• Conduct in/outbound calls to notify potentially affected facilities
• Maintain confidentiality and professionalism while adhering to provided scripts
• Perform data entry and manage information within the provided database

Required Qualifications

• High school diploma or equivalent
• Prior customer service experience required
• Experience handling escalated or unsatisfied customers required
• Working knowledge of Microsoft Office applications
• Familiarity with SAP and Salesforce is a plus