Customer Experience Retention Associate - job 1 of 2

Job Summary

A company is looking for a Customer Experience Associate Retention Representative.

Key Responsibilities

• Retain customers by identifying satisfaction levels and reasons for service cancellation
• Drive sales by connecting with customers and matching them with suitable Xfinity solutions
• Build consultative relationships with customers to resolve issues and enhance satisfaction

Required Qualifications

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to work in a fast-paced, structured environment
• Familiarity with technology and multiple tools/systems
• Availability to work nights, weekends, and variable schedules