Customer Experience Analyst

Job Summary

A company is looking for a Customer Experience Analyst to assist customers with complex issues and improve their experience.

Key Responsibilities

• Help customers solve critical issues with using the company's services
• Display empathy and build rapport with customers
• Consistently seek to improve the customer experience

Required Qualifications

• 3 or more years of exemplary customer service experience
• Experience with dedicated customer service platforms (e.g., Zendesk, Intercom)
• Experience supporting and troubleshooting mobile app-based products
• Able to work at high speeds while maintaining accuracy
• Experience working remotely