Customer Engagement Specialist - job 1 of 2

Job Summary

A company is looking for a Commercial & Customer Engagement Specialist to support a high-volume call center dedicated to delivering exceptional service.

Key Responsibilities:

• Respond to inbound calls, chats, and emails from patients, healthcare providers, vendors, and wholesalers
• Provide support related to product ordering, logistics, and on-label product inquiries
• Document interactions in CRM systems accurately and thoroughly

Required Qualifications:

• Bachelor's degree in Business, Supply Chain, or related field preferred; or 2-5 years of equivalent experience
• 2+ years' experience in pharmaceutical/biotech call centers or related commercial/medical environments preferred
• Experience in customer support or order-to-cash processes is a plus
• Familiarity with vaccine products or pharma/biotech is highly desirable
• Proficiency in Microsoft Office and CRM systems; contact center telephony tools preferred