Customer Contact Specialist

Job Summary

A company is looking for a Customer Contact Specialist.

Key Responsibilities

• Respond to inbound calls and provide support to agents, policy owners, and third parties
• Maintain knowledge of company products and procedures while ensuring compliance with regulations
• Collaborate with various departments and contribute to process improvement initiatives

Required Qualifications

• Bachelor's Degree preferred
• Previous customer service or call center experience preferred
• Ability to navigate multiple information screens effectively
• Criminal background check required
• Familiarity with FINRA regulations may be necessary for certain business units