Customer Care Specialist ( Remote )

Remote Customer Care Specialist

HealthCare Support is actively seeking a Remote Customer Care Specialist to fill an opening with a leading managed care healthcare organization in Ohio.

Daily Responsibilities for Remote Customer Care Specialist:
• Duties: Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements; Ensure all HIPAA and State requirements/regulations are always adhered to; Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction; Build and strengthen member or provider relationships by providing quality customer service.
• Shift: Monday – Friday, shifts scheduled between 7am – 8pm
• Location: Fully Remote (must reside in Ohio)

Required Qualifications for Remote Customer Care Specialist:
• High school diploma or GED Equivalent
• 1+ year of call center OR healthcare experience
• Strong customer service skills

Preferred Qualifications for Remote Customer Care Specialist:
• Managed care organization experience

Benefits for Remote Customer Care Specialist:
• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details: $17.00 – $18.00 an hour

Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.

For additional consideration, please email a copy of your resume to [email protected] with your phone number, the Job Title, location, and our recruiters will reach out.
Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.