Customer Care Specialist - job 1 of 2

Job Summary

A company is looking for a Customer Care Specialist I.

Key Responsibilities

• Respond promptly and accurately to customer inquiries through various communication platforms
• Direct messages and concerns to appropriate personnel for resolution
• Maintain a comprehensive understanding of products, services, and policies to assist customers effectively

Required Qualifications

• At least 3 years of experience in a customer service role, preferably in a school-based environment
• A minimum of a high school diploma or equivalent (GED) is required
• A bachelor's degree in a relevant field is strongly preferred
• Proficiency in Zoom, Microsoft Office Suite, and Google Suite
• Ability to work independently and collaboratively within a team