Customer Care Coordinator - job 2 of 3

Join the Leader in Complex Rehabilitation Technology – Become a Customer Care Coordinator at Numotion!

At Numotion, we are proud to be the nation’s leading provider of Complex Rehabilitation Technology (CRT), dedicated to improving the lives of individuals with disabilities. Our mission is to enable people to engage in everyday life with the help of personalized, medically necessary mobility products and services. From manual and powered wheelchairs to essential medical supplies, we empower thousands of people to live more independently.

As an industry leader, we believe that our diverse workforce is the key to success. We foster an inclusive environment that values open communication, active listening, and continuous growth. When you join our team, you become part of a company committed to making a difference for those in need while supporting the personal growth and well-being of our employees.

About the Role: Customer Care Coordinator

We are seeking a Customer Care Coordinator to provide exceptional service and support to our clients. In this role, you will ensure that all orders are processed accurately and efficiently, ensuring our customers’ needs are met with the highest level of care and professionalism. Your contributions will directly impact the positive experience of our clients, helping them navigate the complexities of medical equipment and services.

Key Responsibilities:
• Answer incoming calls and inquiries, providing timely and professional assistance.
• Process new order intakes efficiently, ensuring accuracy and quick turnaround.
• Schedule evaluations and equipment adjustments with referrals and clients to ensure seamless service.
• Upload order files for ATPs (Assistive Technology Professionals), ensuring the timely handling of evaluations.
• Review and collect essential order documents, including Functional Mobility Evaluations (FMEs), Letters of Medical Necessity (LMNs), and chart notes.
• Keep the team informed with real-time updates on order processing statuses.
• Track and coordinate equipment deliveries to meet scheduled timelines.
• Communicate with clients about coverage, deductibles, and any financial responsibilities.
• Conduct research on related equipment via vendor websites.
• Collect payments for out-of-pocket expenses and process accordingly.
• Reconcile deliveries and transition orders to billing.
• Follow up with clients for necessary medical documents if required.
• Provide monthly delivery forecasts to ensure timely planning and execution.
• Handle physical mailouts, including no-contact letters and delivery paperwork copies.
• Maintain communication with doctors, therapists, and related contacts for smooth service.
• Perform additional duties as needed to support team success.

Qualifications, Skills, and Experience:
• Required: High School diploma/GED (Associate’s degree preferred).
• Experience: Minimum of 3 years of relevant experience in a fast-paced office or customer service environment.
• Strong customer service orientation with a focus on providing a positive, solutions-driven experience.
• Proficiency in Microsoft Office Suite and other tech tools that enhance efficiency.
• Ability to work well in a fast-paced environment, managing multiple tasks and deadlines.
• Strong communication skills, both written and verbal, with a focus on active listening and clear information sharing.
• Ability to problem-solve quickly, assess situations, and make sound decisions independently.

Physical Requirements:
• Ability to meet essential functions of the position with reasonable accommodations as necessary.
• Prolonged periods of desk work and computer use.
• Ability to work overtime as needed to meet business demands.

Why Numotion?

At Numotion, we offer a competitive compensation package including:
• Medical, dental, and vision insurance
• 401k with employer match
• Short- and long-term disability benefits
• Life insurance
• A dynamic and inclusive work culture that fosters growth and teamwork

We are committed to building a diverse workforce that reflects the communities we serve and do not tolerate discrimination based on ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. As a drug-free workplace, candidates are required to pass a drug test before employment.

Ready to Make a Difference? Apply today to join Numotion and be part of a company that is changing lives for the better!