German-speaking Support Specialist - Remote in Greece

Mercier Consultancy is looking for a German-speaking Support Specialist to join our team, offering the convenience of remote work from Greece. In this role, you will be responsible for providing high-quality support to our German-speaking customers, assisting them with their inquiries, and ensuring that their experience with our services is extraordinary. You will play a key role in enhancing customer satisfaction and building strong relationships with our clients. If you are enthusiastic about helping others and want to work in a supportive, dynamic environment, we encourage you to apply!

Responsibilities

• Provide comprehensive support to German-speaking clients via phone, email, and live chat.
• Efficiently manage customer inquiries, ensuring timely and accurate resolutions.
• Troubleshoot issues and coordinate solutions with internal teams when necessary.
• Maintain detailed records of customer interactions and feedback for continuous improvement.
• Stay informed about product updates and industry trends to provide relevant information to clients.
• Engage in proactive communication with clients to enhance their experience and satisfaction.
• Participate in regular training sessions to sharpen your skills and knowledge.

• Fluency in German and English, with excellent written and verbal communication abilities.
• Experience in customer support or a related field is preferred.
• Strong problem-solving skills and a customer-oriented approach.
• Ability to work independently and efficiently in a remote work environment.
• Competence in using customer support software and technical tools.
• Attention to detail and a commitment to delivering high-quality service.
• Adaptable to changing work conditions and client needs.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...