Customer Assurance Manager - job 1 of 3

Job Summary

A company is looking for a Manager, Governance, Risk and Compliance - Customer Assurance.

Key Responsibilities

• Support customer inquiries and manage security questionnaires, audits, and related tasks
• Build and implement a customer assurance program leveraging tools and technologies
• Lead customer-facing discussions and translate technical security controls into business-relevant language

Required Qualifications

• 6+ years of experience in security, GRC, or customer-facing technical roles, with 3+ years in people management
• Prior experience supporting customer security reviews, audits, or RFPs in a SaaS or cybersecurity setting
• In-depth knowledge of security and privacy frameworks such as SOC 2, ISO 27001, and GDPR
• Strong understanding of cloud security and modern SaaS infrastructure
• Experience in building and scaling customer assurance programs and managing multiple requests simultaneously