Conversation Designer

Job Summary

A company is looking for a Conversation Designer to enhance user experiences in healthcare services.

Key Responsibilities

• Collaborate with business and engineering teams to facilitate UX processes
• Design and improve interactive voice response (IVR) and chat dialog systems
• Organize co-design workshops and document conversation design approaches

Required Qualifications

• Bachelor's degree in a quantitative or business field with 2-4 years of related experience
• Equivalent experience may be considered in lieu of a degree
• Experience with UX/UI design tools such as Figma and Visio
• Proven experience designing and optimizing IVR and chat systems is preferred
• Strong understanding of conversation design principles and best practices is a plus