Contact Center Training Director

Job Summary

A company is looking for a Contact Center Training Director to lead training and knowledge management initiatives within the Patient Access Center.

Key Responsibilities

• Design and implement training strategies aligned with business priorities and growth
• Evaluate training systems and manage resource allocation to meet evolving needs
• Define and monitor training effectiveness through KPIs and provide insights to leadership

Required Qualifications

• 7+ years of experience in learning and development or training program management
• Experience leading training or knowledge management teams in a contact center environment
• Ability to design and measure scalable learning programs
• Proficiency with learning management systems and content development tools
• Strong collaboration and stakeholder engagement skills