Contact Center Care Coordinator - job 1 of 2

Job Summary

A company is looking for a Contact Center Care Coordinator to join their Resource Team.

Key Responsibilities

• Ensure a positive patient experience by focusing on satisfaction and resolution
• Respond to customer inquiries via phone, email, and chat in a timely manner
• Document customer interactions and follow up to ensure issues are resolved

Required Qualifications

• High school graduate or equivalent
• Two years of experience in a call center-related role
• Proven work experience in a customer service role
• Relevant training in call center or contact center environments
• Previous healthcare experience and familiarity with medical terminology