Community Operations Manager - job 1 of 2

Job Summary

A company is looking for a Community Operations Manager to lead support and engagement services for a mobile app connecting gamers worldwide.

Key Responsibilities

• Manage and scale a team of community moderators and support agents to ensure excellent service
• Design and execute programs that enhance user participation and long-term retention
• Mentor and guide the team, fostering a performance-driven culture

Required Qualifications

• 3+ years in community management, operations, or digital support for games or tech platforms
• Proven leadership experience managing teams in community moderation and player support
• Experience with live service operations and real-time responsiveness
• Strong background in handling user safety and sensitive online issues
• Familiarity with tools such as Zendesk and analytics dashboards