Clinical Call Center Coordinator

Job Summary

A company is looking for a Clinical Call Center Coordinator.

Key Responsibilities

• Facilitate the scheduling of appointments for members using effective communication and technology
• Inform members about program benefits
• Collaborate with internal teams on workflow process improvement and document management

Required Qualifications

• 1-3 years of call center experience
• Operational knowledge of managed care or healthcare plans
• Ability to work in a time-sensitive environment
• Proficient with computers, including Microsoft Office and data management systems
• Bilingual in English and Spanish