Client Services Specialist II – Night and Weekend Shifts

Description:
• Join LINQ as a Client Service Specialist II and be a part of a collaborative and client-focused team
• We are currently growing our support team to serve our clients 24/7
• Looking for experienced call center workers who are comfortable working in a queue and delivering exceptional customer service during overnight/weekend shifts
• Our Client Services Specialist II role is our experienced, client focused specialist position
• They support our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving.

Requirements:
• Minimum 1 year of prior call center experience
• High school diploma, GED or equivalent
• Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
• Dedicated private work location without significant background disruptions
• Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills with a focus on active listening.
• Strong interpersonal skills, with the ability to build rapport and trust with clients.
• Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
• Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
• Customer-centric attitude with a genuine passion for providing top-notch service.
• Ability to work a flexible work schedule

Benefits:
• Hourly Wage: $20.19-22.12 plus an additional shift differential of $2 an hour
• This position is eligible for pre-approved overtime and performance based incentives