Citrix Support Analyst

Job Summary

A company is looking for a Citrix Tier 1-2 Support Analyst.

Key Responsibilities

• Serve as a first and second-level support contact for Citrix-related incidents and service requests
• Monitor, triage, and resolve issues in ticket queues in alignment with defined SLAs
• Troubleshoot and support Citrix technologies and assist with user session performance

Required Qualifications

• 2-5 years of direct experience supporting Citrix environments in a helpdesk or technical support setting
• Solid understanding of Citrix infrastructure components and user support principles
• Experience working with IT ticketing systems (e.g., ServiceNow, Remedy, Jira Service Desk)
• Familiarity with Active Directory, Group Policy, and Windows Server environments
• Proven ability to create accurate and clear technical documentation