Caregiver Support Specialist

Job Summary

A company is looking for a Caregiver Support Specialist to provide exceptional support to caregivers and ensure a smooth ride experience.

Key Responsibilities

• Provide outstanding support to current and potential caregivers, prioritizing their engagement and satisfaction
• Achieve complete resolutions for caregiver inquiries and issues while collaborating with the Customer Support & Operations Department
• Troubleshoot questions about the app and website, recognizing trends to suggest service improvements

Required Qualifications

• Prior experience in customer success, customer support, and/or call centers
• Fluent written and verbal communication skills in both English and Spanish
• Proficiency in Google Workspace; Kustomer proficiency preferred
• Ability to maintain composure under pressure and work collaboratively in a team setting
• Demonstrated ability to multitask effectively while providing excellent customer service