Care Advocate

Job Summary

A company is looking for a Care Advocate.

Key Responsibilities

• Educate members about their personalized benefits and optimize their journey
• Onboard new members by capturing demographics and confirming eligibility
• Provide ongoing concierge service and address member inquiries through various communication channels

Required Qualifications

• 2+ years of experience in a contact center environment, preferably in healthcare or insurance
• Knowledge of the fertility industry and patient procedures is a plus
• Ability to manage evolving priorities and multiple projects in a fast-paced environment
• Ability to work independently and demonstrate good judgment
• Strong interpersonal and conflict-resolution skills