Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

About the position

The Call Center Representative position at Walt Disney World Resort involves providing exceptional guest service to a diverse range of guests, including those visiting the resort. This part-time role requires representatives to answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels. The position operates within a high-volume call center that functions 24/7, necessitating flexibility in scheduling and availability.

Responsibilities
• Provide outstanding guest service to a wide range of guests.
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• Answer general questions regarding various topics related to Walt Disney World Resort.
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• Support guests with inquiries about Walt Disney World Resort Hotels.
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• Handle conflict resolution and make quick decisions as needed.

Requirements
• Proficiency with a Microsoft Windows environment and comfortable working on dual monitors.
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• Ability to handle conflict resolution and make decisions quickly.
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• Flexibility and adaptability to the fluctuating needs of the operation.
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• Maintain confidentiality with critical information.
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• Strong written and verbal communication skills.
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• Availability for three weeks of full training.

Nice-to-haves
• Experience in a call center or customer service environment.
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• Familiarity with Walt Disney World Resort and its offerings.

Benefits
• Competitive hourly wage starting at $19.16/hour.
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• Flexible scheduling options.