Call Center Operations Lead

Job Summary

A company is looking for a Lead, Call Center Operations in Digital Banking.

Key Responsibilities

• Support efforts to enhance customer and employee experience
• Monitor team performance to meet quality standards and assist with escalated customer issues
• Develop staff through coaching and training while motivating the team to achieve objectives

Required Qualifications

• High School Diploma or GED required
• Minimum of 3 years of call center/contact center experience
• At least 1 year of supervisory or escalation desk experience
• Comfort with technology and proficiency in Microsoft Office tools
• Self-motivated and capable of thriving in a fast-paced environment