Call Center Agent ( Remote )

Baca Consulting Group is seeking a motivated and customer-oriented Call Center Agent to join our remote team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner.

Responsibilities:
• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer requests
• Provide information about products and services
• Resolve customer complaints and issues
• Document all call information according to standard operating procedures
• Meet or exceed call center metrics such as call quality and resolution time

Qualifications:
• High school diploma or equivalent
• Prior experience in a call center or customer service role
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Proficiency in Microsoft Office and CRM software

If you are a self-motivated individual with a passion for customer service, we want to hear from you! Apply now to join our dynamic team at Baca Consulting Group.