Billing Experience Manager

Job Summary

A company is looking for a Billing Experience Manager (BXM) - B2B SaaS.

Key Responsibilities:

• Develop and maintain a deep understanding of billing offerings to respond to customer inquiries
• Provide ongoing support via the help desk platform and promote customer satisfaction
• Assist in prioritizing billing tickets and share user feedback with the Product function

Required Qualifications:

• Experience as a Rehab Clinician (SLP, OT, PT, COTA, or PTA)
• Highly analytical mindset with the ability to troubleshoot software issues
• Proactive and self-motivated, with the ability to learn quickly and autonomously
• Highly proficient in MS Excel
• No prior billing experience required; comprehensive training will be provided