Bilingual REMOTE Customer Service Representative (Must live 50 miles or more AWAY from the Houston area)

Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer’s expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!

Westpark Communications is growing and we are looking for Call Center Customer Service Representatives!

Your main responsibilities will be:
• Answer inbound calls as well as assist customers who have specific requests/inquiries.
• Capturing information and entering data into a computer in a timely manner.
• Operate our customer service database and read relevant call-handling instructions.
• Relay messages and route calls to the appropriate resources.
• Follow up on the calls of the client with clerical duties as well as liaising with other departments.
• Dedicate your work time to providing personalized customer service at the highest level.

Requirements:
• Education:
• High School Diploma or GED Equivalent.
• Clearance:
• Ability to pass a criminal background check.
• Competencies:
• Reliable internet connection and attendance.
• Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
• Basic computer navigation skills.
• Quick and correct typing – ability to create grammatically correct responses without spelling errors.
• Positive attitude and a passion for learning.
• Have a passion for execution and success.
• Goal-oriented and emphasizes accountability for delivering results.
• Ability to uphold our company values:
• Quality
• Teamwork
• Service
• Adaptability
• Integrity
• Ownership
• Skills/Knowledge:
• Bilingual is a requirement, ability to speak, write, and read in English and Spanish proficiently.
• Previous call center experience preferred.
• Previous customer service experience.
• Utilities customer service experience preferred.
• Medical office setting customer service experience preferred.

Position Details
• Full-Time remote position.
• REMOTE (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: TEXAS, TENNESSEE, AND NEVADA)
• Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) – Central Time.
• Pay:
• Bilingual $14.50 – $17.50/hr.
• Training Details
• The training will be for 2 weeks and will also take place on the weekends.
• Remote training will be done ONLINE – Central Time.
• Week 1 Monday through Friday
• Week 2 Monday through Thursday + Saturday or Sunday
• Work Schedule & Requirements
• Your work schedule availability will be discussed during your live group interview with the hiring manager.
• 40 hour week shifts will cover anywhere from 7AM to 10PM – Central Time.
• It will be 4 weekdays and 1 Saturday or 1 Sunday.
• Weekends are mandatory.
• Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy, Remote Work Agreement, & maintaining KPI scores high is required.

Benefits:
• Medical, Dental & Vision Insurance.
• 401(k) with company-matched funds.
• Robust Paid Time-Off Package. This includes Mental Health Time-Off.
• Fun, flexible, and casual work environment/culture.
• Top-of-the-line training and development.
• Rewards & Incentives.
• Opportunity for growth; Promote-from-within philosophy!

Westpark Communications provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Westpark Communications complies with applicable state and local laws governing nondiscrimination in employment.

Job Type: Full-time

Pay: $14.50 – $17.50 per hour

Shift:
• Day shift
• Evening shift
• Morning shift

Work Location: Remote