Bilingual Patient Advocate

Job Summary

A company is looking for a Patient Advocate (Call Center) - Bilingual Spanish.

Key Responsibilities

• Manage 60-80 incoming and outgoing patient calls daily regarding medical bills
• Utilize the Cedar platform to address patient inquiries via chats, phone calls, and outbound campaigns
• Lead the payment posting process and follow up on defaulted payments, including insurance and third-party follow-ups

Required Qualifications

• 2-3 years of customer service experience in a call center environment
• 1-2 years of experience in medical billing, insurance, or related healthcare fields
• Experience with electronic medical record systems (e.g., Athena, eClinicalWorks, Epic)
• Bilingual in Spanish
• Ability to work remotely in a quiet and private space