Behavioral Health Administrative Assistant

Job Summary

This position will assist in coordinating the clerical aspects of the Behavioral Health (BH) department. The role encompasses a wide range of administrative tasks aimed at ensuring smooth day-to-day operations within the BH department. Strong organizational skills, attention to details, and the ability to multi-task in a fast-paced environment.ESSENTIAL FUNCTIONS

• Execute all functions of scheduling with BH patients.
• Provide bi-monthly online verification of patient insurance eligibility and benefits.
• Complete daily reminder phone calls for all appointments including “no-show” patients.
• Provide general overview of BH services to patients, providers, and outside entities, such as insurance providers.
• Complete and submit bi-annual Community Clinic Association of Los Angeles County (CCALAC) data submission reports.
• Assist BH staff with ECW template needs including blocking time for staff out, paid time off, meetings, training, and supervision.
• Work with the BH Call Center and chat to triage any questions that may arise.
• Assist clinical staff with obtaining signed patient legal documents that may be pertinent to their case.
• Assist clinical staff by sending patient documents related to their case status.
• Assist staff with sending patient requested documentation such as report summaries.
• Weekly monitoring of in-house referral list.
• Provide outside referrals when patients do not meet criteria for in-house services.
• Complete screening tools utilizing a variety of software.
• Review and provide information on BH attendance policy.
• Provide emergency and/or community resource information requested by patients.
• Schedule appointments with behavioral health providers for initial evaluation.

RequirementsEducation/Experience

• High school diploma or equivalent.
• College degree in healthcare related preferred.
• One year of related experience in a healthcare/substance use abuse environment preferred.
• Experience working with underserved communities such as undocumented workers, unaccompanied minors, LGBTQ+ populations, communities of color, youth/adolescents, and those experiencing homelessness, substance abuse, and/or mental illness.
• Bilingual in Spanish is preferred.

Demonstrated Attributes

• Excellent verbal and written communication.
• Problem solving skills.
• Active listening.
• Social perceptiveness.
• Critical thinking.
• Ability to utilize Microsoft Office and Google Suite programs.

Salary Description$20 – $22