Associate Director – Experience Design

Join to apply for theAssociate Director – Experience Designrole atVerizon
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Join to apply for theAssociate Director – Experience Designrole atVerizon
When you join VerizonYou want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.What Youll Be Doing…The Verizon Experience Design team is chartered to evolve the experiences of Verizon business customers and frontline agents by designing and implementing innovative products and services that support and drive our customers business. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate within teams, shaping the future of the customer experience and pushing the boundaries of innovation.At Verizon, Associate Design Directors lead and manage teams to deliver best-in-class design solutions grounded in user, product, technology, and business requirements through collaboration with partners. Departments across Verizon look to Associate Design Directors for direction and fresh perspectives. In addition to focusing on customer experiences, Associate Design Directors are responsible for career growth and performance management of direct reports while also increasing team morale and creating a positive work environment.Thoroughly explore, refine and document design solutions.
Actively explore user context, and engage in target user activities when possible.
Participate in insight-gathering activities (informal or formal, primary or secondary) and create design solutions that leverage user insights.
Actively research competitive products, industry trends, and topics.
Stay updated on Verizon’s business, strategy, and organizational structure.
Effectively design solutions within Verizon’s business context and revenue model.
Maintain a working knowledge of UI standards for common platforms (iOS, Android, Web).
Work within Verizon’s front-end and back-end technology constraints and capabilities.
Give and receive constructive feedback.
Actively identify, escalate, and help remove impediments keeping your team from being productive.
Identify the pros and cons of possible design approaches to assist with decision-making.
Help navigate sensitive tradeoffs with higher-level leadership.
Make partners stronger by teaching design-led processes and best practices.
Build relationships and facilitate meetings with Business Unit Owners and executive leadership.
Advocate for the team and recommend approaches that allow designers to do work aligned with development goals and interests.
Encourage design community participation through group events/activities.
Seek opportunities to contribute thought leadership to the broader design community.
Lead your team by providing performance feedback, reviews, coaching, and direction.
Make hiring decisions as openings are available.
What Were Looking For…You’ll need to have:Bachelors degree or four or more years of work experience.
Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Portfolio of professional work.
Experience leading a team.
Experience in design management.
Willingness to travel, occasional travel may be required.
Even better if you have one or more of the following:
Bachelors or Masters degree in Design.
B2B experience.
Contributed to multiple design programs or shipped products with a large user base.
Contributed to overall product success.
We encourage you to apply even if you dont meet every even better qualification listed above.Where youll be workingIn this hybrid role, you’ll have a defined work location that includes work from home and a minimum of eight assigned office days per month, set by your manager.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance, plus other incentives, weve got you covered with our award-winning total rewards package. For part-timers, coverage varies depending on individual circumstances.If hired in certain states, the compensation range for this position is between $133,000 and $247,000 annually, depending on location, skills, and experience. This is an incentive-based position with potential for additional earnings. For part-time roles, compensation is adjusted accordingly.Seniority levelMid-Senior level
Employment typeFull-time
Job functionDesign, Art/Creative, and Information Technology
IndustriesIT Services and IT Consulting
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