Apple Technical Specialist – Part-Time - job 1 of 2

About the position

As a Technical Specialist at Apple, you will play a crucial role in helping customers maximize their experience with Apple products. Your primary responsibilities will include providing support and assistance to new and existing customers, fostering strong relationships, and contributing to a culture of inclusivity and excellence within the Apple Store. You will be instrumental in ensuring customer satisfaction by delivering exceptional service and support for various Apple devices.

Responsibilities
• Assist new customers in getting started with their Apple products.
,
• Provide quick and efficient support to current customers.
,
• Assess customer support needs and offer solutions or refer them to appropriate team members.
,
• Deliver personal training for new customers on basic skills for photo, video, and music projects.
,
• Foster a culture of inclusivity and respect within the team.
,
• Maintain strong relationships with customers to enhance their experience with Apple.

Requirements
• Ability to assess customers’ support needs and provide solutions.
,
• Flexibility to rotate through different technical specialties and skill sets.
,
• Ability to thrive in a changing environment as products evolve.
,
• Excellent time management skills and quick decision-making abilities.
,
• Maintain composure and customer focus while troubleshooting issues.

Nice-to-haves
• Experience with Apple products such as iPod, iPhone, and iPad.
,
• Demonstrated commitment to inclusion and diversity in daily activities.

Benefits
• Comprehensive medical and dental coverage.
,
• Retirement benefits.
,
• Discounted products and free services.
,
• Reimbursement for certain educational expenses, including tuition.
,
• Opportunity to participate in employee stock programs.