Amazon Connect Solution Strategist

Job Summary

A company is looking for an Amazon Connect Solution Strategist to support the design, documentation, and implementation of Amazon Connect solutions.

Key Responsibilities

• Partner with stakeholders to capture and map customer journeys and translate them into technical requirements
• Gather and document business requirements, developing detailed design documentation for Amazon Connect deployments
• Apply best practices for cloud contact center deployment and lead training sessions for clients

Required Qualifications

• Bachelor's degree in Business, Information Systems, or a related field (or equivalent experience)
• 3+ years of experience as a Solution Strategist or CX Analyst, preferably in a contact center or AWS environment
• Familiarity with Amazon Connect capabilities and core customer experience concepts
• Experience with AWS services such as Lambda, S3, and DynamoDB is a plus
• AWS certification (e.g., Cloud Practitioner or Connect-specific training) is advantageous