AI Customer Success Analyst

Job Summary

A company is looking for an AI Customer Success Analyst who will drive the deployment of integrated AI workflows and serve as a subject matter expert on AI processes.

Key Responsibilities

• Support the delivery of AI Use Cases
• Become a technical expert on the TMS system and AI partner's solution
• Implement solutions at the Office level, training Agents and educating stakeholders

Required Qualifications

• Bachelor's degree in Business Administration, Project Management, Data Science, Computer Science, or Programs Management
• 5+ years of experience, preferably in brokerage
• Experience in customer success and process improvement
• Experience with technical documentation and implementing enterprise-level initiatives
• Experience with business intelligence tools preferred (Tableau, Sigma, Power BI, etc)