Access Center Manager

Job Summary

A company is looking for a Manager, Referrals - Shared Services.

Key Responsibilities

• Oversee and manage the performance of Supervisors and agents to meet performance standards
• Drive referral conversion rates and ensure patients are scheduled for follow-up care
• Monitor employee engagement and collaborate with leadership to maintain high engagement levels

Required Qualifications

• Bachelor's degree preferred but not required
• Minimum of three years of experience as an Access/Call Center manager or in comparable management roles
• Experience in a healthcare environment with call center, referral, and appointment scheduling
• Ability to analyze trends and create action plans for improvement
• Willingness to travel to clinical or corporate locations as needed