Regional Care Coordinator

Job Summary

A company is looking for a Regional Care Coordinator to manage the member's experience during transportation services.

Key Responsibilities

• Coordinate member experiences by acting as a liaison with health plan clients and internal/external partners
• Monitor and confirm trip details, ensuring accuracy and addressing any issues that arise
• Document escalations and follow up with members to ensure timely transportation to appointments

Required Qualifications

• High school diploma or G.E.D. equivalent
• 9 months of experience in a Customer Care Representative role or equivalent in healthcare case management
• Proficient computer skills, including Microsoft Outlook, Word, and Excel
• Ability to work in a fast-paced environment and handle escalated situations
• Strong understanding of healthcare protocols and customer service etiquette