Quality Assurance Auditor II

At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers. 

Redwood Credit Union is looking for a Quality Assurance Auditor II, perform quality assurance activities over complex functions including Mortgage and Consumer Lending. Ensure funded loan documents and loan qualities are consistent with RCU policies, procedures, and applicable regulations. Verify completeness and accuracy of lending information after loans have been funded. Manage remediation of discrepancies through contact with branch personnel and related individuals. Serve as Audit department liaison when working with other departments to identify long-term solutions to increase the soundness and integrity of RCU's loan program.

Audit Consumer and Mortgage Loans

• Perform quality assurance audits of loan samples for completeness of documentation and accuracy, ensuring that all stipulations have been met, and appropriate loan documents are complete.

• Perform quality assurance audits of a sample of Consumer Loans for underwriting quality, including credit and income analysis, income verification, and Members’ ability to pay, as well as vehicle values, interest rates, and pledge records for completeness and accuracy.

• Review output from other quality assurance staff for completeness and accuracy.

• Audit loan samples of second mortgage loans and perform AVM analysis on first mortgages.

• Verify that loans meet all RCU policies and guidelines and report on significant loan quality trends.

• Evaluate and identify transaction components that indicate a potential for fraud and perform sufficient investigative work to resolve issues that are identified.

• Communicate with appropriate staff and management regarding incomplete loan files, and loan errors.

• Track, report, and monitor high priority errors for remediation.

• Based upon audits, review and investigate work, making recommendations to lending policy and processes that will benefit the soundness of RCU’s loan portfolio and profitability.

• Create monthly error report and statistics.

Review Loan Change Reports and Loan Performance

• Monitor loan change reports for accuracy, including due date, interest rate, credit limit, collateral code, ECOA code, and payment changes.

• Review high-risk loan categories such as first payment defaults, analyzing for fraud trends or underwriting weaknesses that may result in future losses to the credit union.

• Ensure that all loan changes meet RCU policy and guidelines and are properly documented.

• Communicate with appropriate staff and management regarding loan change errors.

Other Functions

• Perform other duties as assigned.

• Create maintain, and revise departmental procedures as needed.

• Remain current with regulatory trends and corporate policies.

• Proficient knowledge of consumer lending products and processing policies, underwriting guidelines, documentation, and legal requirements needed to evaluate current lending practices.

• Working experience in creating and implementing lending policy with a focus upon regulatory compliance.

• Ability to produce and comprehend complex Excel reports capable of tracking trends, variances, and exceptions.

• Skill in the operation of a PC with spreadsheet, word processing and loan origination software.

• Effective interpersonal, communication, organizational and analytical skills.

• Ability to coordinate a variety of activities simultaneously and prioritize workload appropriately.

• Ability to distinguish and process confidential material and information with discretion.

• Strong orientation to details.

• Ability to perform physical job requirements of the job, including ability to move objects of up to 15 pounds.
• Ability to use a computer keyboard and calculator.

• Work environment is indoors; majority of the time is spent sitting at a desk.

The ideal candidate has a combination of education and experience equivalent to a high school diploma with a minimum of three years’ experience at a financial institution with underwriting experience in either mortgage lending or consumer lending. Undergraduate degree strongly preferred.

Compensation: base starting range $29.00 to $38.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

  RCU Discounts and Perks-

•  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

•  RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

•   Local financial institution, providing unparalleled service since 1950

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

•  Voted Best Places to Work in the North Bay 19 years in a row

•   World-class employee engagement scores

•  Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Recognized by Forbes as one of “America’s Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

                                        We are an Equal Opportunity Employer