Quality Assurance Specialist - job 4 of 39

Job Summary

A company is looking for a Quality & Training Specialist.

Key Responsibilities

• Conduct quality monitoring activities such as chart reviews, call listening, and documentation audits
• Maintain and update quality scorecards and performance reports for actionable insights
• Deliver targeted training sessions and assist in developing training content and maintaining SOPs

Required Qualifications

• Bachelor's degree in Education, Healthcare Administration, Clinical Operations, or a related field
• 3+ years of experience in clinical training, quality monitoring, or operational support roles within a healthcare environment
• Familiarity with adult learning principles and quality improvement methodologies
• Proficiency in learning management systems and Google Suite
• Strong understanding of healthcare systems, care coordination, and population health management