QA Training Specialist

Job Summary

A company is looking for a QA Training Specialist to support quality assurance and training efforts in the Group Benefits division.

Key Responsibilities

• Conduct quality reviews of claims and transactions for accuracy and compliance
• Deliver feedback and coaching to team members
• Develop and coordinate training programs for new hires and ongoing learning initiatives

Required Qualifications

• High school diploma required; bachelor's degree preferred
• 3+ years of experience in group benefits (STD, LTD, FMLA, Life, LWOP, and/or Supplemental Health)
• Proficiency in Microsoft Office suite required
• Ability to multitask and manage deadlines effectively
• Self-motivated and able to work independently