Program Manager, Call Center

Job Summary

A company is looking for a Program Manager (Call Center) who will lead and manage operations in a federal contact center environment.

Key Responsibilities

• Drives overall program execution, staff management, and performance
• Oversees service recovery and ensures compliance with SOPs
• Analyzes call center data, prepares reports, and presents findings to leadership with recommendations for operational improvements

Required Qualifications

• BA/BS (Preferred)
• At least 12 years of call center management experience
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment