Program Experience Specialist

Job Summary

A company is looking for a Program Experience Specialist to provide empathetic support to individuals exploring treatment options.

Key Responsibilities

• Serve as the first point of contact for individuals seeking treatment through various communication channels
• Guide prospective patients through eligibility screening and scheduling assessments
• Collaborate with internal teams to ensure a seamless onboarding experience

Required Qualifications

• Experience in a customer-facing or patient-facing role, preferably in healthcare or advocacy
• Comfortable using CRM systems and internal databases
• Highly organized with the ability to manage multiple tasks simultaneously
• Empathetic and warm communication style, especially in difficult conversations
• Mission-driven attitude towards reshaping addiction care delivery