Product Success Manager - job 1 of 2

Job Summary

A company is looking for a Product Success Manager (Influencer) to drive customer onboarding and implementation for their Influencer platform.

Key Responsibilities

• Own the customer onboarding and training process for seamless product adoption
• Monitor customer engagement metrics to validate implementation success and identify optimization opportunities
• Build and maintain strategic relationships with athletics department staff and student-athletes throughout the partnership lifecycle

Required Qualifications

• Extensive experience in collegiate athletics with a deep understanding of athletics department operations
• Proven track record in implementing strategies to support student-athletes in maximizing their NIL opportunities
• Strong foundation in the collegiate NIL landscape, including compliance requirements and brand partnership frameworks
• Background in account management, customer success, or SaaS implementation
• Experience designing and delivering customer education programs or training sessions in technology-enabled environments