Proactive Support Manager

Job Summary

A company is looking for a Proactive Support Manager.

Key Responsibilities

• Analyze support ticket data and customer feedback to identify trends and root causes of friction
• Design and lead cross-functional projects to address issues and prevent future support cases
• Develop and maintain the strategic roadmap for customer self-service channels

Required Qualifications

• Strong data-driven problem-solving skills
• Proven experience in leading cross-functional projects
• Strategic and analytical thinking abilities
• Deep customer empathy and advocacy
• Understanding of technical support ecosystems