Customer Service Advisor

We are Printed.com, one of the largest and fastest growing on-line print shops in the UK. We are filled to the brim with a passionate team who are mad about printing, designing, building and growing the business. In the office you’ll find that we are forward-thinking, with a mission to be creative, innovative and to help our customers.

We are constantly investing in new products and using technology to improve how we increase our market share and take advantage of new opportunities. Catch us in our production space and you will find a fast-paced, dedicated team who endeavour to reach perfection for our customers.

We’re a growing company with offices in London and Newcastle, looking for employees that are equal parts dynamic and enthusiastic. People brimming over with new, original ideas that they just can’t wait to share with their team and bring to life.

We are looking to recruit an enthusiastic and passionate Customer Service Representative to join our Customer Service team in Cramlington.

At Printed.com, our Customer Service (CS) team isn't just a department—it's the heart of our organisation. Often dubbed our "pot of gold," the CS team is where many of our talented employees begin their journeys and find abundant opportunities for career advancement. One of the standout features of our team is the speed at which members can progress. On average, it takes just one year for a CS team member to advance to a different role within the company. Whether you aspire to move into marketing, product development, or another area, the CS team is your launchpad. Many of our current leaders began their careers in the CS team. Their journeys are a testament to the opportunities available and the supportive environment that fosters growth.

Annual Salary is £24,500

Full Time Position

Hybrid Role

• Deal effectively with customers on a daily basis in a polite and professional manner
• Respond to emails efficiently, follow up with calls as required
• Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
• Tracking deliveries with courier service and recording relevant information
• Accurately log all calls throughout the day
• Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
• Respond to reviews on Trustpilot

Skills:

• Demonstrate good telephone manner, understanding and empathy skills.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Must have a high level of accuracy
• Able to demonstrate initiative and ability to prioritise
• Ability to work within a fast-paced environment
• Able to effectively multi-task

• 22 days holiday rising to 25 Plus 8 days bank holidays
• ​Staff discounts & Friends and Family discounts
• Cycle to work scheme and Tech Scheme
• Breakfast and drinks provided
• Charity day per annum supported
• Christmas Party
• Street food days
• Perkbox membership
• Enhanced Maternity & Paternity leave
• Employee referral scheme

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